Refund policy

We are proud to offer a 120-day money-back guarantee on all our products. If, for any reason, you are not satisfied with your purchase, we are happy to facilitate a return or provide you with a free replacement.

Return Process:

1. Contact our customer service team via email at help@trymorello.shop within 120 days of receiving your order to initiate the return process.

2. Provide your order number and a brief explanation of the reason for the return.

3. Our customer service team will guide you on the return procedure and provide you with a return authorization (RA) number.

Return Options:

Option 1: Money Back Guarantee: Upon receiving your returned item at our warehouse, we will issue a full refund to your original payment method.

Option 2: Free Replacement: If you prefer a replacement, we will ship a new product to you at no additional charge. Please note that this option is subject to product availability.

Return Conditions:

• The product must be returned in its original packaging and in unused condition.

• Include the provided RA number on the return package.

• Shipping costs for the return are the responsibility of the customer.

• Defective or damaged items may receive a partial refund at our discretion if we deem it reasonable based on the nature of the defect.